Privacy Policy

01

Information we collect

When you contact us or submit our inquiry form, we may collect:

• the parent or guardian’s first and last name;
• email address and telephone number;
• the child’s general age group;
• preferred start date and days of care needed;
• the type of inquiry and the message you submit; and
• routine technical information such as IP address, browser type, device information, and website activity.

We do not request the child’s name on our website inquiry form. Please do not include medical, identification, or other sensitive details in the message unless we specifically ask for them.

02

How we use personal information

We use the information collected through the website to:

• respond to questions and arrange child-care tours;
• understand the requested age group, schedule, and anticipated start date;
• follow up about program availability or an inquiry;
• operate, secure, troubleshoot, and improve the website; and
• meet legal, regulatory, safety, and record-keeping obligations.

We will not use personal information for an unrelated purpose without consent unless permitted or required by law.

03

Sharing and service providers

We do not sell or rent personal information. We may give limited access to employees or service providers who need the information to operate our website, process form submissions, provide email or hosting services, support analytics, or maintain security. They are expected to use the information only for the services they provide to us and to protect it appropriately.

Some providers may store or process information outside British Columbia or Canada. In that case, the information may be subject to the laws of the country where it is processed. We may also disclose information when required by law or where permitted for safety, fraud prevention, or legal proceedings.

04

Cookies and analytics

Our website uses cookies and similar technologies that help pages function, protect the website, and understand how visitors use it. We currently use Google Analytics, which may collect information such as pages visited, approximate location, device and browser details, referring pages, and IP-related information.

You can limit or block cookies through your browser settings. Some website features may not work as intended if essential cookies are disabled. You can also review Google’s privacy practices and available opt-out tools.

05

Retention and safeguards

We retain inquiry information only for as long as reasonably necessary to respond, manage follow-up, meet operational needs, and comply with legal obligations. When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed to be completely secure.

06

Your choices and rights

Subject to applicable law, you may ask to access or correct personal information we hold about you, withdraw consent where consent is the basis for processing, or ask a question or raise a concern about our privacy practices. We may need to verify your identity before responding.

Withdrawing consent may limit our ability to respond to an inquiry or provide a requested service. You may also contact the Office of the Information and Privacy Commissioner for British Columbia if you are not satisfied with our response.

07

Contact us

For privacy questions, access or correction requests, or concerns, contact our Privacy Officer: